Data Loss Prevention (DLP) Policy

1. Purpose

This Data Loss Prevention Policy outlines the measures CustomHub takes to prevent the unauthorized disclosure, access, or loss of sensitive data within our platform and infrastructure.

2. Scope

This policy applies to all data processed by the CustomHub platform, including customer data, order information, business data, and internal company data.

3. Data Classification

• Confidential: Payment information, API keys, authentication credentials
• Sensitive: Customer PII, order details, business financial data
• Internal: Product catalogs, pricing configurations, operational data
• Public: Marketing materials, published content

4. Prevention Measures

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Multi-tenant data isolation with separate database instances
• Role-based access controls (RBAC) for all system access
• Regular automated backups with point-in-time recovery
• API rate limiting and request validation
• Audit logging of all data access and modifications

5. Incident Response

In the event of a data loss incident, CustomHub will immediately activate our incident response plan, notify affected parties within 72 hours, and take corrective action to prevent recurrence.

6. Contact

For questions about this DLP Policy, contact us at support@customhub.io.